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Frequently Asked Questions

About Skin Clique

What is Skin Clique?

Skin Clique is on-demand skincare for your in-demand life. Our advanced practice providers come to you for skincare treatments and consultations at your home, your office, or wherever you feel most comfortable. We were founded in 2018, and set the gold standard for patient safety and satisfaction.

What qualifications do Skin Clique providers have?

All Skin Clique providers are Advanced Practice Providers (APPs) and are qualified, board-certified Nurse Practitioners (NPs), Physician Assistants (PAs), or Medical Doctors (MDs or DOs). Providers complete a thorough hiring process including a background check and complete our Skin Clique Signature Training Program, including 5X more hands-on training compared to industry standard.

Where are you located?

We do not have any physical clinic locations. Skin Clique has a national network of NPs, PAs, MDs and DOs who come to your home or office to provide treatment.

Do you offer skincare?

Yes, we offer medical-grade skincare products for all skin types and concerns. Talk to your provider at time of appointment, shop online, or schedule a virtual skincare consultation.

Is Skin Clique an MLM?

Skin Clique is not a multilevel marketing company or “MLM.” We are a national medical practice of board-certified medical providers. Our team of APPs and supervising physicians adhere to strict supervision and safety protocols governed by each state, and we value quality and safety above all.

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Where does Skin Clique ship?

Skin Clique ships to all 50 states. We do not currently offer international shipping.

When will my order ship?

Processing typically takes 1-2 business days. Orders placed after 2pm EST on Friday (or on Saturday and Sunday) will be processed the following Monday. You will receive an email with a tracking number as soon as your package ships.

Do you offer expedited shipping?

Yes! Standard shipping is free, but you can add expedited shipping to your order upon check out for an additional cost. We offer shipping via USPS and UPS, and you will receive tracking information as soon as your item ships.

How can I change my shipping address?

Please email hello@skinclique.com as soon as possible and our operations team will work to update your order.

I have questions regarding my package. What should I do?

Please email hello@skinclique.com, or text us at (833) 225-3558 and our patient care team will assist you.

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Treatments

I have questions regarding my treatment or service. Where can I learn more?

You may contact your provider directly via the number you received the appointment confirmation information or get in touch with our patient care team at hello@skinclique.com or (833)225-3558.

What if I don’t live in a Skin Clique service area?

We launch new markets every month, so stay in touch! Subscribe for email updates and we will let you know when we launch in your area. In the meantime, virtual skincare consults are available nationally, and your daily skincare routine accounts for 60% of your results. Get started today! Book a Virtual Consult

What treatments do you offer?

We provide tox injections with Xeomin and Dysport, both of which offer the same beautiful smoothing effects as brand-name Botox with less risk of developing a tolerance to the treatment. We also offer chemical peels in all service areas.

In addition, we offer Dermal Filler (Restylane, Juvederm, Radiesse, and Sculptra) and Ultherapy skin tightening treatments in select areas.

What is the Clinician Access Fee?

The Clinician Access Fee goes toward your visit with one of Skin Clique’s Providers. During each visit, our provider travels to you, reviews your history, assesses your skin, discusses concerns and develops a personalized plan.

I want to host a group or event, now what?

Take advantage of all our group perks! Groups of 4+ save $1 per unit on tox, plus hosts of larger groups can save up to $150 on their treatment. If you host 4 events in a year, your fourth treatment will be free! Learn more about groups.

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What if I’m not comfortable with a provider coming to my house?

Providers can partner with local businesses and boutiques to host events! Treatments at events are also eligible for special pricing. Ask your local Provider if they have any events coming up.

Payment

What payment options are available for treatments?

We accept all major credit cards, Apple Pay,Google Pay and offer payment plans through Cherry. We do not accept cash. Learn more about financing.

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What payment options are available for skincare?

We accept all major credit cards, Shop Pay, PayPal, Meta Pay and Venmo. Check out with ShopPay to pay in installments.

What is your cancellation policy?

If you need to cancel or reschedule your appointment, please do so 48 hours before it is scheduled to begin. We have a $50 cancellation fee if your appointment is canceled less than 48 hours before it is scheduled to begin, and a $150 no show fee. The cancellation and no show fees apply to all in-home, group/event and training appointments.

Do you take insurance or CareCredit?

We do not accept insurance or CareCredit for treatments or skincare.

Gift Cards

How do I buy a gift card?

You can purchase a gift card here. Please note: gift cards may only be redeemed via a Skin Clique provider and may not be used to purchase skincare online. If you would like a physical copy of your gift card, please forward your purchase receipt to hello@skinclique.com.

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How do I redeem a gift card?

Simply present the emailed gift card details, or a physical gift (available upon request) to any Skin Clique provider upon check out. Gift cards may not be used online.

Do gift cards expire?

Standard gift cards expire after 365 days. Promotional gift cards, packages and promotions may have unique terms. Please reference the terms and conditions of any promotion for details.

I have questions regarding my gift card. What should I do?

Get in touch with our patient care team at hello@skinclique.com or (833) 225-3558.

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Patient Programs

Does Skin Clique have a referral program?

Yes! We offer $25 towards your next treatment for every friend that you refer. Download our Skin Clique app to access your personal referral code!

Returns and Exchanges

What is your return policy?

We accept returns within 30 days of purchase for a full refund.

Can I make an exchange?

Yes, please email hello@skinclique.com to request an exchange. We will create a return label for you, and once the product is received, we can exchange and process any difference in price.

Can I cancel my order?

If you need to cancel an order please email hello@skinclique.com – we will cancel if the order has not already shipped. If it has shipped we can issue a return label via email to return the order.

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Anything we missed? Send us your question: hello@skinclique.com

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15% Off Cleansers

Get ready to lather up with our amazing range of cleansers, now 15% off. Whether you're looking for gentle, hydrating, or purifying, we've got the perfect match for your skin type.